
Always Use a Trusted Device and Network
Start by accessing Kraken only from your own computer or mobile device on a secure, private network. This avoids common phishing and hacking risks.
Visit the Official Kraken Website or App
Go to www.kraken.com or open the official mobile app downloaded from the App Store or Google Play. Bookmark the login page or type the address manually to ensure you’re on the authentic site.
Enter Your Login Credentials
Click the “Log In” button. Enter your account email or username, followed by your secure password. Consider using a password manager for unique, complex credentials.
Complete Two-Factor Authentication (2FA)
Kraken requires 2FA for all accounts, supporting authenticator apps (TOTP), hardware keys, and some SMS backups. Enter your code or tap your hardware key when prompted—this simple step is your strongest defense against unauthorized access.
Access Your Account Dashboard
After successful verification, your account dashboard loads with balances, transaction histories, and trading options.
App Access:
Download the official Kraken app from trusted stores. Tap “Log In,” use your credentials, and finish the 2FA step.
Biometric Security:
Enable fingerprint or facial recognition on your device for faster access and an additional security layer.
Passkeys Support:
Kraken now supports FIDO2-compliant 2FA with passkeys, providing a passwordless, phishing-resistant login option that is more secure than traditional methods.
Real-time Login Alerts:
Account holders receive immediate notifications of logins and security changes, enabling ultra-fast responses to unauthorized attempts.
Device Recognition:
Any login from a new device prompts enhanced verification, minimizing risks of identity theft or fraud.
Forgot Password:
If you can’t recall your password, click “Forgot password?” and follow the guided email instructions for secure reset and identity verification. Never share reset links or codes with anyone.
2FA/Authenticator Issues:
Ensure your mobile device’s date/time is accurate if your codes aren’t working. For loss of access, Kraken support can help recover your account after multi-step verification.
Account Locked/Access Denied:
After multiple failed attempts, your account might be temporarily locked. Wait out the timer or reach out to Kraken’s customer service for resolution.
Use strong, unique passwords and rotate them frequently.
Always enable, and never disable, 2FA and consider upgrading to hardware keys or passkeys for maximal protection.
Regularly check your authorized devices and account access logs via the Kraken dashboard, revoking any unknown devices.
Be vigilant about phishing: double-check URLs, watch for suspicious emails, and never share your credentials with anyone—even Kraken support.